• A pre-authorization will be taken on your credit card under the name booking is made for the total stay on your arrival. Early check-in and late check-out are charged as per the hotel policy. It is mandatory for guests to present valid photo identification at the time of check-in. Such documents can be either an Indian Aadhaar card, an Indian driving license, an Indian voter ID card, or an Indian or international passport. PAN cards are not accepted. The hotel reserves the right to refuse check-in in the absence of a valid identification document.
• Payment can be made using a credit card, payment gateway link, deposit in the bank account, or demand draft before the due date.
• Applicable Taxes: Taxes are as applicable at the time of reservation.
• An extension of stay at the hotel is liable to be offered at the rate/offer applicable at the time the extension request is made. In the event that the original offer at which the reservation was booked has expired at that time, the hotel is not liable to offer a room at the original rates but at the current rates on offer.
• Certain privileged booking rates or special offers are not eligible for cancellation, refund, or any other change. The customer is therefore advised to check the room description and any such conditions carefully before making a booking. The hotel shall not be liable to cancel or refund any money or alter any bookings if the booking is made under such privileged booking rates or special offers.
• Upon cancellation of the booking, a refund of the booking amount will be initiated. The booking amount after deduction of cancellation charges and taxes, as applicable, will be credited into the bank account of the customer using the same payment mode (i.e., debit card, credit card, net banking, and any electronic mode) by which the booking was made by the customer. The refund process may take 10–15 business days.
• If the booking amount is paid using a credit card, the refund will be processed on the credit card.
• Children up to 5 years of age can stay free (cribs subject to availability). Additional charges may be applicable for children between 5 and 12 years old. 13-year-olds will be charged as per the extra adult rate.
• In keeping with our heightened security procedures, we request that you provide your photo-identity proof while checking in. Indian nationals can present any of the following, which is mandatory: Passport, driving license, voter ID card, and PAN card. Foreign nationals are required to present their passport and valid visa.
• No gatherings or parties of any nature are allowed in the room. The hotel reserves the right to evict any additional occupants in the room.
• This reservation is not transferable.
• In the event of a no-show, a fee of one night’s room charge (inclusive of any applicable prevailing government tax) will be charged to your credit card provided at the time of reservation or as per any revised conditions of booking as per the offer.
• The hotel reserves the right to send guests away from the hotel due to their conduct and behavior or for any other safety, security, or medical reasons. This applies in particular if guests do not observe instructions given by hotel employees, express themselves in a discriminating manner, or harass or endanger other guests.
• Guests will not be permitted to compromise the health, safety, and security aspects of the hotel at any point in time.
• Special terms of the offer will be applicable for the respective bookings, and in case of conflict, the terms of such special offers will prevail.
• Guests are not allowed to bring food and beverages from outside the hotel or order food from outside the hotel.
• The hotel undertakes no liability for the shelf life of the food that is taken away from the hotel after an event at the hotel or taken outside the hotel for private consumption.
• In case of a conflict in the actual bill provided to you after the receipt of services, the terms of the bill will prevail.
• The guest should adequately maintain neatness and hygiene. The guest should always adhere to the safety, security, and hygiene advice duly provided by the hotel and should avoid breaching the same. The guest will be solely responsible for any such violation if identified.
• All the assets and valuables of the hotel should be duly maintained and should not be damaged or destroyed. The hotel has the discretion to levy any charges in the future if it is proven beyond doubt that such damage or destruction to the assets of the hotel (both movable and immovable) has been done or caused by the guest.
• If you have any allergies, sensitivities, or intolerances to, but not limited to, a particular fabric, material, cleaning product, or food, it is not the hotel’s responsibility to advise hotel management before arrival.
• Your valuables can be stored in a safety deposit box in your room, or the hotel can store your valuables upon request. The hotel is entitled to collect a charge for the storage of these items.
• If the items you wish to store are exceptionally valuable, you must notify the hotel before storing them. The hotel may refuse to store this kind of valuable.
• Management and staff work hard to provide a safe and secure environment. We do everything possible to ensure a secure environment is maintained, and we ask that our guests do the same. The hotel takes no responsibility for any personal possessions that are lost, stolen, or misplaced while on the premises due to the acts and omissions of the guests themselves.
• Lost property found on the premises is logged and kept in a secure location for three (3) months. Thereafter, items are either disposed of or donated to charity. The hotel accepts no responsibility for contacting individuals about lost property. Perishable items retrieved from rooms after check-out are only held until the close of business that day.
• Claimed items can be collected from the hotel with valid identification, or the hotel can arrange postage on behalf of the guest at their expense.
• The hotel is not responsible for the damage to or disappearance of vehicles kept in the parking area. The hotel is obliged to clearly express in the parking area that the area is not supervised and the hotel is not responsible for the property kept there.
• Valet parking is always at the guest’s risk, and advice from the security team needs to be strictly adhered to by the guest at the time of checking in. The hotel will not be accountable for the loss of any valuables from such parked vehicles.
• The company reserves the right to change these terms and conditions at any time without prior notice. If any changes are made, the revised terms and conditions will be posted on this website immediately. Please check the latest information posted herein to inform yourself of any changes.
• We do our best to ensure reservation arrangements are satisfactory, however, the hotel does not accept any liability for any loss, financial or otherwise, travel delay, injury, damage, additional expenses, or inconvenience caused directly or indirectly by any events that are beyond our control. These include, but are not limited to, flight delays or cancellations, civil disturbance, defects in vehicles, strikes, theft, acts of terrorism, natural disaster, war, fire, floods, acts of God, acts of government, or any other authorities, changes to government regulations, accidents to or failure of machinery or equipment, maintenance requirements, or industrial action.
• The transport to the airport is provided as an ancillary service, and the hotel is not accountable for whatever happens to the guests during such transits.
1. By proceeding with the reservation, you further agree and acknowledge that if the hotel accepts the reservation, your stay thereafter shall be subject to the hotel’s standard terms and conditions in respect of their reservation or stay at the hotel.
2. You further agree that the General Terms and Conditions as provided on the website www.venningtoncourt.com shall constitute the binding agreement between yourself and Hotel Diplomat concerning all commercial arrangements, including reservation, stay, payment, usage of facilities, etc. of whatsoever nature.
3. The hotel may, at its absolute discretion, cancel the reservation if it believes that the reservation information provided is falsified or incomplete.
4. The guest voluntarily agrees and permits the hotel representatives to profile the guest from the public domain to ascertain the details of the guest and render adequate hospitality services to them during their stay in the hotel.
5. The hotel shall be entitled to vary, amend, and/or otherwise change these terms and conditions at any time without prior notice.
6. You shall indemnify and hold the hotel harmless in respect of any liability, loss, damage, cost, and expense of any nature arising out of and/or in connection with the acceptance of the reservation and your stay in the hotel.
7. The hotel shall not be liable for any losses, damages, costs, or expenses incurred by you because of any cancellation of the reservation by the hotel.
8. The hotel does not accept any liability for any failure by the hotel to comply with these conditions where such failure is due to circumstances beyond its reasonable control.
9. If the hotel waives any rights available to it under these conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion.
Please contact reservation@venningtoncourt.com or call us at 91-7714333333 or 91-9522220866 for any assistance.
